Returns & Exchanges
At Krula Shoes, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your shoes, we offer a simple and hassle-free return and exchange policy.
Returns
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You can return any unworn or defective merchandise purchased online within 14 days of the order delivery date.
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Returned items must be in their original packaging with all tags attached.
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Please note that original shipping charges will not be refunded.
Exchanges
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If you would like to exchange your shoes for a different size or color, you can follow the same return process and place a new order for the desired item.
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Alternatively, you can contact our customer service team at vladk@krulashoes.com to inquire about availability and exchange options.
Return Process
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To initiate a return, please visit our online returns portal at [link to returns portal]. You will be required to enter your order number and email address.
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Print the pre-paid shipping label generated from the portal and affix it to your return package.
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Drop off the package at your nearest courier location.
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Once your return is received and processed, you will receive a full refund for the returned merchandise (excluding original shipping charges and return shipping charges) within 7-10 business days.
Please Note
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We are unable to process returns for items that are worn, damaged, or without original tags.
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All returns must be shipped back from the original shipping country.
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If you have any questions about our return and exchange policy, please do not hesitate to contact our customer service team.
Contact Us
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Email: vladk@krulashoes.com
We hope this information helps!